DOES THE BULLREST FIT ALL NECK SIZES? While the BullRest is a one size fits all solution, meaning we do not have individual sizes, it will not fit 100% of the adult population. It uses memory foam to specifically mold to each users neck making it extremely comfortable for all neck shapes and sizes. More easily put, if a traditional travel pillow fits you, so will the BullRest.
WHAT IS THE RETURN POLICY? All returns will be handled through Brookstone, inc and subject to their return policy. Any product with a manufacturing defect will be replaced. To contact the Brookstone Customer Care line, just call: 866-576-7337
WHO CAN USE THE BULLREST? It is designed to fit almost all adults, both male and female. We conducted ergonomic studies to ensure that the BullRest can meet the needs of almost anyone.
DOES IT COME IN DIFFERENT SIZES? No. We conducted extensive tests and analysis to ensure the BullRest is designed to fit approximately 90% of the adult population.
CAN BULLS USE THE BULLREST? Sorry Bull, but no. I’m sure you need sleep as much as the next business traveler, but your neck is humungous.
CAN IT BE WASHED? Yes. Hand-wash only at this stage. We have selected ‘high wicking’ fabrics that allows liquids to be easily wiped off with a wash cloth and minimal elbow grease. We do not advise putting it in machine wash cycles.
WHEN WILL NEW COLORS/VERSIONS BE AVAILABLE? We have a ton of great ideas for new colors, different fabrics and materials and can’t wait to make them available. A lot depends on how well they do on the open-market. So tell all your friends!
Current Estimated Shipping Date: September 2016
We were delayed by two months, original ship date was June 2016 and we will now ship by September 2016.
Last Updated At: 05/31/16 | See Indiegogo UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.